Our Policies2018-08-29T07:04:41+00:00


Ohana Bounce Policies

Here at Ohana Bounce we take safety seriously! All of our technicians, operators and employees have completed rigorous safety certifications and are fully insured. We want to make sure your entire event goes as planned, so your event will have ever-lasting memories. However, we do understand there are some cases or instances where certain problems may arise. We have put the following policies in place to ensure you have a fun and fantastic time in our inflatable rentals.

1: Children must be supervised at all times.

2: A responsible adult will be present at every inflatable rental Unit. An adult supervisor will go over the rules with children before entering the unit.

3: All riders should not exceed the following capacity:

4: Each party or event location area must be flat, clear of rocks or any other debris to ensure the safety of the jumper and its riders. A 20-foot overhead clearance is needed, as well as a 5-ft perimeter clearance around the jumper.

5: Each unit must be securely anchored by using all available anchoring points. The inflation machinery should be located where it is either not accessible to children and under the direct supervision of a responsible adult. All electrical connections should be located in a dry and secure position.

6: Customers are responsible for providing power to operate the blower. A grounded 3-prong outlet must be used no farther than 100-ft away. A generator is required if the placement of the inflatable is more than 100-ft away from any power source, we will provide a generator at an additional cost of $35 per rental.

7: If the unit loses power during operation or if there is any other reason to stop the use, the adult supervisor should hold open the door and ask the riders to calmly exit.

8: In case of power failure due to customer negligence Ohana Bounce will not make any refunds.

9: A $50 non-refundable deposit is due upon acceptance and securing reservation. Remaining balance is due upon delivery. We accept Visa, MC, AMEX, or Cash Only. No Checks.

10: Customers assume full responsibility for any damage or loss to equipment.

11: We at Ohana Bounce take weather seriously. We always review weather patterns through all available means 2 hours prior to delivery. If Ohana Bounce determines such cancellations due to inclement weather are needed, your deposit will be fully refunded. Otherwise all other cancellation due to customer decision will be forfeited.

12: If it rains on the day of your event and you call us to cancel at least hours prior to your scheduled drop off time, we will provide you a full refund of payments you made to us. If you wish to cancel but do not call us at least two hours prior to your scheduled drop off time, you will forfeit the $50 deposit you paid to us. Absolutely no refunds will be given once the jump is set up, delivered and accepted by the customer if a rainout or strong winds should occur. Unit will not be used in moderate or heavy rain or if the wind speed exceeds 25 MPH. Unit will be deflated when weather conditions permit.

13: Ohana Bounce is not responsible for any heat or sun-related injuries or illnesses, including sunstroke, sunburn, or dehydration. Nor is it responsible for fatigue, chill and/or dizziness, which may diminish our reaction time and increase the risk of accident.

14: The following items should be adhered to and enforced by adult supervision:

    1: All riders should remove shoes, jewelry, watches, all pocket contents, glasses and any other hard or sharp objects before entering the inflatable unit

    2: Do not permit food, gum, drinks and NO SILLY STRING or other such substances in or around the inflatable unit

   3: All riders should be told that flips, somersaults, wrestling, or other forms of horseplay, roughhousing  and climbing on the net walls are NOT permitted and the adult supervisor WILL enforce these rules

  4: Do not run or jump through the door of the inflatable unit

  5: All riders should not sit or lay down while others are bouncing around them

15: Adult supervisor will stop children from entering unit if he/she feels the inflatable unit is not working properly.

16: One of our Ohana Bounce staff members will go over all rules and policies with the customer at time of delivery.

17: If you have any questions please call us @ (808) 366-5342.