Frequently Asked Questions (FAQs)
YES! �”ALL” OF OUR PRODUCTS OUR FULLY INSURED!!
Q. HOW DO I BOOK AN INFLATABLE RENTAL FROM OHANA BOUNCE
A.: There are two ways, either by phone or email. Just call us a @ 366-5342 and we will take your reservation over the phone. We do require a non-refundable *$50 deposit to reserve anything that is over $125. You can pay by Visa, Mastercard, AMEX, over the phone or mail us a bank money order or cashiers check to the following address:
Ohana Bounce LLC
99-1285 Halawa Valley St #B1
Aiea, HI 96701
Deposits and pre-payments must be received at least 48 hours before the day of the party and will be deducted from the total amount due the day of the party. We accept credit card, cash or bank money order/cashiers check payment the day of the party.
Q. WHAT IS YOUR CANCELLTION POLICY
A.: If you need to cancel, please do so well ahead of time. We do not want to turn away customers when a bouncer/slide is already reserved. We will call you 24 hours before your party to confirm. If you have not paid a deposit or we cannot reach you for any reason after several attempts we will not deliver the inflatable unit. The $50 deposit is fully refundable for all weather-related issues determined 2-hours prior to event.
Q. ARE INFLATABLE BOUNCERS AND WATER SLIDES SAFE
A.: YES! If you follow the policies outlined on our website, in your signed rental agreement contract and ensure riders are supervised at all times, our safety precautions should prevent most all safety issues. We want to maximize fun but want to promote as much safety as possible.� The primary responsible party is the lessee. Parents are also responsible for their children. Please take supervision seriously.
Q. WHO IS RESPONSIBLE TO SUPERVISE THE RIDERS
A.: The primary responsible party is the lessee. Parents are also responsible for their children. Please take supervision seriously.
Q. ARE YOU INSURED AND CERTIFIED IN EACH COUNTRY AND STATE PARK FACILITIES
A.: Yes!� All of our technicians, operators and employees have gone through rigorous inflatable certifications and are highly insured to provide service on all state facilities. Our insurance coverage meets or exceeds all state and county requirements.
Q. ARE WATER SLIDES ALLOWED AT ALL PARKS
A.: No. State park and county park facilities prohibit waterslides. However, Inflatable bounce houses and dry slides are accepted at most parks.
Q. DO I NEED A PERMIT TO USE AN INFLATABLE BOUNCE HOUSE OR SLIDE IN IN A COUNTY OR STATE PARK
A.: Yes. All parties at County or State Parks must have a permit. Please inquire with the County Parks and Recreation permit department for permit information. For information on obtaining a permit, please call or visit these useful Oahu links:
When you call the Department of Parks and Recreation to request a permit, please tell them you are renting from “OHANA BOUNCE”
City & County parks – Ph: 768-3440 Mon-Fri 7:30am – 4:00pm
State parks – Ph: 587-0300 Mon-Fri 7:30am – 4:00pm
Q. DO YOU SERVICE ISLAND WIDE
A.: YES!� We don�t want to limit our inflatable�s to one area and want everyone on Oahu to enjoy our bounce houses and slides.
Q. DO YOU REQUIRE A DEPOSIT
A.: Yes, A $50 non-refundable deposit applied to the rental cost is required to secure all reservations. You can either pay by either Visa, Mastercard, AMEX, over the phone or mail us a bank money order or cashiers check to the following address:
Ohana Bounce LLC
4725 Bougainville Drive
Honolulu, HI 96818
Q. WHERE THE BEST PLACE TO STEPUP A BOUNCE HOUSE
A.: Any flat, clean grassy area or indoor halls with high ceilings, paved asphalt or smooth concrete is perfect placement. Grounds should not have any exposed large rocks, debris or animal waste in close proximity to the chosen site. No gravel, cinders and sand! We can do a pre-site inspection BEFORE securing your reservations. Just call us @ 366-5342 to schedule an appt.
Q. HOW MUCH ROOM IS REQUIRED FOR DELIVERY OF A BOUNCE HOUSE
A.: Any standard walk thru gate is fine if truck access is unavailable. We use oversized hand trucks so please note, we do not hand truck our units any distant uphill, up any steep flight of stairs, through mud, over or under fences to your chosen site. When in doubt of the site delivery please call us @ 366-5342 for a pre-site inspection for an additional $35 added to you order.
Q. HOW WOULD I KNOW IF THE AREA IS LARGE ENOUGH
A.: Visit the Item Detail page for the size specification of our inflatable bouncers and slides (usually the 2nd image) or call us and we will assist you as much as possible to meet your needs.
Q. WHEN IS THE REMAINING BALANCE DUE
A.: The remaining balance is due upon delivery and setup of unit by Cash, Visa, MasterCard, AMEX, bank money order or cashiers check to OHANA BOUNCE LLC. If paying by Cash please have exact change because our operators carry very little change.
Q. WHAT IF IT RAINS OR THERE IS INCLEMENT WEATHER
A.: We at Hawaii Bouncers take weather seriously. We always review weather patterns through all available means 2 hours prior to delivery. If we determine such cancellations due to inclement weather are needed, your deposit will be fully refunded. Otherwise all other cancellation due to customer decision will be forfeited.
Here are some useful Oahu weather links:
If it rains on the day of your event and you call us to cancel at least 2 hours prior to your scheduled drop off time, we will provide you a full refund of payments you made to us. If you wish to cancel but do not call us at least two hours prior to your scheduled drop off time, you will forfeit the $50 deposit you paid to us. Absolutely no refunds will be given once the jump is set up, delivered and accepted by the customer if a rainout or strong winds should occur.
Q. DO YOU SETUP IF ITS WINDY
A.: NO. It is very dangerous and unsafe for any inflatable to be setup with high winds exceeding 25 MPH! Our operators have gone through rigorous training certifications and required to check local weather conditions before setting up any inflatable bounce house or slide.
Q. ARE THERE ANY RENTAL FORMS TO SIGN
A.: YES. A Rental Agreement, Assumption of Risks and Liability Release form and the Safety Rules mandated by our insurance company must be read, understood and signed by the lessee.
Q. HOW LONG IS YOUR RENTAL PERLOD
A.: Our standard rental time is 8-hours. If your party is less than 8-hours then we can schedule for an early pick up.
Q. HOW LONG DOES IT TAKE TO SETUP AN INFLATABLE UNIT
A.: Bounce Houses or Dry Slides are setup in 20-30 minutes. Water Slides: 1-hour.
Q. WHO SUPPLIES THE ELECTRICITY
A.: Customers are responsible for providing power to operate the blower. A grounded 3-prong outlet must be used no farther than 100-ft away. We provide all extension cords. However, if a generator is required and the placement of the inflatable is more than 100-ft away from any power source, we will provide a generator at an additional cost of $35 per rental.
Q. WHAT IF ELECTRIC POWER IS NOT AVAILABLE
A.: If a generator is required and the placement of the inflatable is more than 100-ft away from any power source or no power source is available, we will provide a generator at an additional cost of $35 per rental.
Q. WHO SUPPLIES THE WATER
A.: Customers are responsible for supplying water. We require a fairly strong water pressure in order to provide water good water flow to fill the pool for the duration of the rental time. We will supply the water hose.